How to Recover a Forgotten KK8 UID

Prepare Your Registered Phone Number

The recovery process uses the mobile number connected to your account. Make sure you have access to that phone before requesting an OTP.

Use a Stable Internet Connection

A reliable connection helps prevent interruptions while opening the recovery page, requesting the verification code and continuing back to login.

Keep Verification Information Private

Your OTP and recovered UID are account-related information. Enter the verification code only in the intended recovery interface and avoid sharing it with another person.

Use the Existing Account Recovery Process

If you already have an account but cannot remember the UID, recover the existing credentials instead of creating an unnecessary duplicate account through How To Register (/en/user-guide/how-to-register) (Internal Link).

Step 1. Click the Login Button

Open KK8 Login (/en/login) (Internal Link) to access the account sign-in interface and available recovery options.

Step 2. Select Forgot UID

Choose Forgot UID from the login page. This opens the recovery screen where you can verify the mobile number associated with your account.

Step 3. Enter Your Phone Number

Enter the registered mobile number carefully. Check the country code and number before requesting verification because the OTP must be delivered to the correct phone.

Step 4. Click Send OTP

Select the Send OTP button after confirming your mobile number. Wait for the temporary verification code to arrive by SMS.

Step 5. Enter the OTP

Type the OTP into the verification field exactly as received. If you requested more than one code, use the most recent valid OTP.

Step 6. Copy Your UID

After successful verification, copy or securely record the UID shown on the recovery screen. You will need this User ID when signing in to your account.

Step 7. Click Continue

Once you have securely saved the recovered UID, click Continue to leave the recovery process and proceed with the next account-access step.

OTP Confirms Access to Your Registered Phone

The verification code helps confirm that the recovery request is being made by someone who has access to the mobile number linked to the account.

OTP Codes Are Temporary

OTPs are intended for short-term verification. Enter the code soon after receiving it rather than saving it for later use.

Use the Most Recent OTP

If you tap Send OTP multiple times, an earlier code may no longer work. Use the newest verification code delivered to your registered phone.

Never Share Your OTP

Keep the OTP private. It should only be entered into the UID recovery screen to verify your recovery request.

Store Your UID in a Safe Place

After recovery, save your User ID somewhere secure so you do not need to repeat the process each time you want to access your account.

Use a Trusted Password Manager

A trusted password manager can store both your UID and password securely on your personal devices while reducing the risk of forgetting login credentials.

Avoid Public or Shared Notes

Do not place your UID together with your password in publicly accessible notes, chat messages, screenshots or documents stored on a shared device.

Keep Your Registered Phone Accessible

Maintaining access to the registered mobile number is useful for account recovery and other verification processes that may require an OTP.

I Did Not Receive the OTP

Confirm the mobile number and country code, check that your phone has network coverage, wait briefly and request another code only if necessary.

My OTP Is Rejected

Make sure the digits were entered correctly and that you are using the latest verification code. Request a new OTP if the earlier code is no longer accepted.

My Phone Number Is Not Recognized

Check that you entered the same mobile number used for the account. If you no longer have access to that number or believe the account details are different, use the available account support channel for assistance.

The Send OTP Button Does Not Work

Check that the phone-number field is complete, your connection is stable and the page has loaded properly. Avoid repeatedly pressing the button within a short period.

My UID Appears but I Cannot Log In

Confirm that you copied the UID correctly. If the User ID is correct but the password is no longer known, follow Forget Password (/en/user-guide/forget-password) (Internal Link).

Continue Does Not Work

Make sure OTP verification has completed successfully and that the recovery flow has displayed the UID. Refreshing the page or reconnecting to a stable network may help if the interface is temporarily unresponsive.

Return to the Login Page

Go back to KK8 Login (/en/login) (Internal Link) and enter the recovered UID together with your existing password.

Reset Your Password If Necessary

If you remember the UID but not the account password, use Forget Password (/en/user-guide/forget-password) (Internal Link) to complete phone and OTP verification before creating a new password.

Save Your Login Details Securely

Store your recovered UID securely after a successful login so future account access is easier without compromising your credentials.

Review Account Guidance

Browse the User Guide (/en/user-guide) (Internal Link) for instructions on registration, password changes, deposits, withdrawals, account management and transaction history.

Change Your Password When Needed

Members who can access their account but want to update their credentials can follow How To Change Password (/en/user-guide/how-to-change-password) (Internal Link).

What is a KK8 UID?

A UID is the User ID associated with your account and is used together with your password during login.

How do I recover my forgotten UID?

Open the login page, choose Forgot UID, enter your registered phone number, request an OTP, verify the code, copy the displayed UID and click Continue.

Do I need my registered phone number?

Yes. The supplied UID recovery process verifies ownership through the phone number linked to the account.

Why do I need an OTP to recover my UID?

OTP verification helps confirm access to the registered mobile number before the account User ID is displayed.

What should I do if the OTP does not arrive?

Check your phone number, country code and mobile signal, wait briefly and request a new code if required.

Can I use an old OTP?

Use the latest verification code received. Older codes may stop working when another OTP has been requested.

What should I do after my UID appears?

Copy or securely save the UID, click Continue and return to the login page to access the account.

What if I forgot both my UID and password?

Recover the User ID first through the Forgot UID process. Then use Forget Password (/en/user-guide/forget-password) (Internal Link) to reset the password if needed.

Can I create another account instead of recovering my UID?

If you already have an account, recovering the existing User ID is generally preferable to creating a duplicate account. Use How To Register (/en/user-guide/how-to-register) (Internal Link) when you genuinely need instructions for creating a new account.

Where can I access my account after recovery?

Use KK8 Login (/en/login) (Internal Link) with the recovered UID and your current password.