How to Use the KK8 Restore Button Correctly

Check Your Bonus Wallet Balance

Review the amount currently shown in your Bonus Wallet before using Restore. This helps you understand how much promotional balance remains before any eligible transfer is made.

Check Your Free Credit Wallet Balance

Review the balance shown in the Free Credit Wallet as well. If you received free credit through a promotion, this wallet may have its own turnover condition before the remaining amount becomes eligible for restoration.

Confirm the Total Turnover Requirement

The supplied instructions state that the bonus must meet the total turnover requirement before Restore should be used. Review the applicable promotional terms and account information before proceeding.

Check the Relevant Promotion Conditions

If the balance comes from a specific offer, visit KK8 Promotions (/en/promotion) (Internal Link) and review the relevant bonus conditions, including any turnover or eligibility requirements that apply.

Step 1. Check the Bonus Wallet

Open the wallet or account balance area and review the available balance in the Bonus Wallet.

Step 2. Check the Free Credit Wallet

Review the Free Credit Wallet so you can identify any remaining promotional credit that may also be subject to turnover requirements.

Step 3. Confirm the Required Turnover Has Been Met

Make sure the applicable total turnover requirement has been completed before attempting to restore the balance. If the requirement is not yet satisfied, continue reviewing the relevant promotion or rebate conditions rather than repeatedly clicking Restore.

Step 4. Click the Restore Button

Once the applicable turnover condition has been met, select the Restore button to begin moving the eligible remaining balance out of the promotional wallet.

Step 5. Confirm the Transfer

Review any confirmation shown by the platform and verify that the remaining eligible balance has been transferred successfully.

Step 6. Check the Main Wallet

After the Restore process completes, check the Main Wallet to confirm that the leftover eligible balance has been credited there.

Review the Promotion Requirement

Different bonuses can have different turnover conditions. Check the terms associated with the specific promotion that credited the Bonus Wallet or Free Credit Wallet.

Compare Required and Completed Turnover

If the account interface displays both required and completed turnover, compare the two values before attempting Restore. The requirement should be fully met according to the supplied instructions.

Review Game Transaction History

Use Track Your Game Transaction and Rebate History (/en/user-guide/track-your-game-transaction-and-rebate-history) (Internal Link) when you need to review recorded gaming activity that may relate to turnover progress.

Check the Rebate Section When Relevant

For rebate-related account activity, visit KK8 Rebate (/en/rebate) (Internal Link) and review the applicable conditions before assuming a balance is eligible to move.

Eligible Leftover Balance Moves to the Main Wallet

According to the supplied process, the leftover eligible balance is transferred successfully to the Main Wallet after Restore is used once the turnover requirement has been met.

The Main Wallet Becomes the Primary Balance

After the transfer, check the Main Wallet rather than the promotional wallet when reviewing the restored amount.

Promotional Wallet Balances May Change

The Bonus Wallet or Free Credit Wallet may show a reduced or cleared balance after eligible funds have been restored. Review the live account display to confirm the updated values.

Keep a Record of Relevant Transactions

If you want to compare wallet changes with prior activity, use Track Your Game Transaction and Rebate History (/en/user-guide/track-your-game-transaction-and-rebate-history) (Internal Link) for supporting transaction records.

The Restore Button Is Not Available

Check whether the applicable turnover requirement has been completed and whether the current bonus is eligible for restoration. The feature may remain unavailable while requirements are still outstanding.

The Restore Button Does Not Work

Refresh the account page, verify that the bonus conditions have been met, and check the current wallet balances before trying again. Avoid repeated clicks if the transaction appears to be processing.

My Bonus Still Has Turnover Remaining

Continue meeting the applicable requirement before using Restore. Review the relevant promotion conditions and game transaction history to understand the remaining progress.

My Free Credit Balance Did Not Move

Check whether the Free Credit Wallet has its own eligibility or turnover requirement. Only balances that satisfy the applicable conditions should be expected to move through Restore.

The Main Wallet Has Not Updated

Review the wallet again after the Restore action completes. If no change appears despite the platform indicating success, use the available customer service channel with the relevant account and transaction information.

I Am Not Sure Which Bonus Created the Balance

Review KK8 Promotions (/en/promotion) (Internal Link) and your account history to identify the offer associated with the Bonus Wallet or Free Credit Wallet balance.

Promotions

Visit KK8 Promotions (/en/promotion) (Internal Link) to review current offer conditions, bonus requirements and applicable turnover rules.

Rebate

Visit KK8 Rebate (/en/rebate) (Internal Link) for rebate-related account information and supporting details.

Game Transaction and Rebate History

Use Track Your Game Transaction and Rebate History (/en/user-guide/track-your-game-transaction-and-rebate-history) (Internal Link) to review game activity and rebate records that may help explain turnover progress.

Daily Check In Bonus

If the credit came from a check-in reward, review Daily Check In Bonus (/en/user-guide/daily-check-in-bonus) (Internal Link) for the corresponding bonus guide.

Free Credit RM10

If the balance came from the free-credit offer, review Free Credit RM10 (/en/promotion/free-credit-rm10) (Internal Link) for the promotion details and applicable conditions.

What does the KK8 Restore button do?

The Restore button is used to transfer an eligible leftover balance from the Bonus Wallet or Free Credit Wallet to the Main Wallet after the applicable turnover requirement has been met.

When should I click Restore?

Use Restore only after confirming that the required total turnover for the relevant bonus has been completed.

Which wallets should I check first?

Check both the Bonus Wallet and Free Credit Wallet before using Restore so you understand which promotional balance is involved.

Where does the restored balance go?

The supplied instructions state that the remaining eligible balance is transferred to the Main Wallet.

Can I restore before completing turnover?

The supplied process indicates that the total turnover requirement should be met first. Review the applicable promotion conditions before attempting the transfer.

Why is my Restore button unavailable?

The balance may not yet satisfy the required turnover or other applicable bonus conditions. Check the relevant promotion and wallet information.

How can I check my gaming activity related to turnover?

Use Track Your Game Transaction and Rebate History (/en/user-guide/track-your-game-transaction-and-rebate-history) (Internal Link) to review available game transaction records.

Where can I review bonus conditions?

Visit KK8 Promotions (/en/promotion) (Internal Link) and open the promotion associated with the balance you are trying to restore.